Erin School of English Dublin
Fulfilling all your language requirements

Student Handbook

Welcome to Erin School of English

We are delighted that you have chosen to study with us. Our school opened in 2003 and since then we have met many interesting people from different parts of the world. Your class takes place from Monday – Friday.  The schedule is 09.00 – 12.15 or 12.45 – 16.00. The following policies are important, if you have any questions please ask us J

Attendance

Attending school is very important. If you have a student visa you must come to school every day to achieve an attendance record of 85% or higher.  Please advise the school if you are unable to come to class on time (via email at info@erin-school.com). Attendance records will not be altered in any way and the Director of Studies will deal with all attendance appeals. Student sick leave can only be approved with a medical certificate.

No attendance records can be amended once the course has finished.

Any student who is late for class or who leaves early will not receive attendance for that day.  Students can be up to 15 minutes late or leave 15 minutes early only in an emergency.  Attending work is not considered an emergency and students who are late on a regular basis will not receive attendance for those days.

Any student who does not come to school for more than 3 weeks will be reported to the GNIB (Garda National Immigration Bureau). Non-EU students on a 25-week programme are allowed take holidays during 1st June – 30th

September and 15th December – 15th January if you have completed 8 weeks of classes before beginning your holiday. Holidays must be agreed and approved in advance by administration only, subject to an administration fee of €20. Class time is added at the end of the course for approved holidays only.

Please note that any students with a low record of attendance (less than 75%) will not be issued with supporting student letters and will be reported to GNIB. If your name was removed from the current list of students due to non-attendance, you must contact reception and pay a registration fee of €20 euro to re-register.

You must bring your attendance card or a clear picture of it on your phone (showing your photo, name & QR code) every day.

Studying at Erin School of English

All students must complete the online placement test four weeks before arrival and attend a speaking test on the first day of their course.  Failure to complete the placement test may result in the start of your classes being delayed.  Your class takes place from Monday to Friday.  All students must have a copy of the class textbook, books are taken on loan from the school at the price of 40 euro (non-refundable).  If the textbook is kept in good condition (no writing, water spills, etc.) the school will exchange it for you when you change level or class. All books must be returned to the school at the end of the course in the same condition as the book was provided in.  Any student who does not return their book will not be issued with any exit letters.   By signing this policy you agree that if you damage the course book you will have to pay for it at the cost of 40 euro.

Classes include studying grammar, vocabulary, pronunciation as well as skills such as reading, writing, speaking and listening. They are mapped against ‘can-do’ statements from the Common European Framework of Languages (CEFR). Our goal is to improve your communicative competence in English i.e. to improve both your language skills and social knowledge of how to use English appropriately. Your teacher has a university Degree and a QQI recognized EFL qualification.

 

Book Exchange Policy

Erin School of English will provide students with a copy of the coursebook and agree to exchange it if the student changes classes for the duration of their course at the cost of 40 euro.  Books must be kept in good condition (no writing, spills, etc.) and returned at the end of the course.  We understand that this might seem expensive but you will change your book 2-4 times during your course and each coursebook costs between 38 and 50 euro.

I understand that I must keep my book in good condition or it will not be exchanged, and that I must return the book at the end of my course.

 

Student Feedback

It is very important to everyone here at Erin School of English that our school is the best that it can be.  We are continuously working to improve so that all of our students get the most out of their time here.  Your views are important to us and during your time here at Erin School you may be asked to come to a feedback meeting to share your ideas on what and how we can do things better.  By signing this policy you agree to attend any feedback meeting you are invited to.  You can also share your suggestions by completing one of the feedback forms kept at the seating area outside reception and in the student room.

 

Learner Protection Policy

Learner Protection Insurance is compulsory for all students studying in Ireland, it is part of the legislation covering English language schools who take non-EU students in Ireland.  Every student must purchase learner protection insurance, Erin School offers this insurance through O’Driscoll O’Neill at a cost of 100 euro.

Your course fees are not used by Erin School of English until you begin your course.  If, for any reason, Erin School of English is not able to offer you your complete course of classes you will receive a refund for the classes you have not received.  This policy applies only in the case of Erin School being unable to provide you with classes.

 

Exams

Non-EU students on a 25-week programme must sit a recognised English exam such as TIE, IELTS or Cambridge by the completion of their course. This exam is a crucial part of your course and your visa.  Every student must pay the exam fee at the start of the course if it was not paid at the time of booking. The student letter used to obtain a student visa will only be issued to non-EU students who have paid for their exam in full.

All students are automatically booked to take TIE (Test of Interactive English).  You may choose to change your exam to either IELTS or a Cambridge exam (PET, FCE, CAE) within the first two weeks of your course and pay the difference in price.  Exam fees are as follows: TIE – €105, IELTS – €200, Cambridge €175 – €200 depending on level (plus 20 euro administration fee).

Your classes prepare you for the exams and your teacher and the academic staff will always be happy to help you but it is your responsibility to prepare all of the required elements of the TIE exam and to attend.  Non-EU students on a 25-week programme will only receive an exit letter from Erin School of English when they have completed their end-of-course exam.  If students do not complete a recognized end-of-course exam then they have failed to complete their English course and cannot be issued an exit letter.

 

Customer Service

Reception is open from 09.00 – 17.00 to deal with questions and queries. Alternatively you can contact us by email on info@erin-school.com or on our skype ID studyaterin.

 

Complaints Procedures

We do our best to ensure that you get the level of service that you deserve; however, there may be times when you are not completely happy with the service you are getting. If you have concerns about your class or your studies your teacher will be happy to advise you.  If you are unhappy with your course or the school, please make an appointment to speak to our Director of Studies at http://erinschoolofenglish.com/appointments/.

 

Pastoral Care

If you have any problems not related to your studies our pastoral care officers Roberto Nasi and Diana Kasperska are here to help.  You can contact them at reception.  Roberto is our dedicated student support officer and is available from 10.00-11.00 on Thursdays and 4.00-5.00 on Wednesdays in the study room (16a).   If you feel unwell while in school there is a first aid kit at reception and we have trained first aiders on staff: Svetlana Vladovitch and Stacey Pope. If you need to see a doctor we recommend the Dame Street Medical Centre 01 679 0754.

 

Administration

Every student who has booked an exam is provided with a set of student letters. Any extra or additional letters are subject to a charge of €2. Please request the letters via email to info@erin-school.com.  We are afraid that we are unable to issue letters for either bank accounts or PPS numbers.

 

Classroom Behaviour

  • There are many different cultures and people in the world and in the classroom.  One student’s views might not match another student’s views and we must all accept this.
  • Mobile phones are not permitted in class.
  • Smoking is prohibited anywhere in the building. Anyone caught smoking will be asked to leave the building and his or her attendance for that day erased.
  • Food and Drink may be consumed only in the students’ room on the third floor. No food or drink is permitted in the classrooms, corridors or study room.
  • Do not leave valuables in the classroom. Keep your belongings with you at all times. Erin School of English accepts no responsibility for items lost or damaged.
  • Students with abusive behaviour will be reported to the Garda.
  • If the teacher asks you to be quiet or leave the room because of your behaviour, you will leave immediately and speak to the Director of Studies / Assistant Director of Studies.
  • Loud, threatening students will not be tolerated in this school. Consistent bad behaviour will lead to a verbal warning which will be followed by a formal written warning if the behaviour does not improve. If the student continues to behave inappropriately he or she will be expelled from the school.
  • No food or drink can be sold within the school by students due to Health and Safety requirements.

 

Student Holidays

Non-EU students are entitled to two months of holidays during their course.  The school closes for four weeks over the Christmas period so students studying during this time will use one month of their holidays to cover this period.  Official student holidays may only be taken between June and September.  Holidays can be booked at reception and must be for a minimum of two weeks.

Public Holidays

The school is closed for all Irish Bank Holidays.  If your course corresponds with a national holiday you will not be entitled to any refunds or extra lessons. The school is closed for a Christmas break and New Year holidays from 16.12.2017 to 14.01.2018.